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O2 Priority

Level 2: Apprentice
Posts: 19
Registered: ‎01-07-2017

Merlin Offer RIP OFF

The Merlin offer for for tickets to an attraction is understandably popular- but I’m more than frustrated now...

I had the O2 priority app open on my phone from 11.55am. I even had the chessington offer open. It began to countdown from 1 minute to 12pm... 3,2,1 clicked ‘use now’ and instantly says ‘out of stock’.

How is this even possible. I could understand if I had the app open and had to still click into the right section, but I pressed that button so fast it is impossible to have a chance.

I’m genuinely upset by this- 2nd time trying and I can’t see how I could’ve been any faster.

Not happy that they use offers to draw PR and then screw loyal customers.
Level 1: Joiner
Posts: 1
Registered: ‎29-10-2013

Re: Merlin Offer RIP OFF

Agreed what a joke i tried this multiple times waited for the count down and have the same issue.


Been a customer of 02 for 5 years and it never changes might start looking for a new network.

Level 1: Joiner
Posts: 1
Registered: ‎10-08-2018

Re: Merlin Offer RIP OFF

I actually got a code but then got to the site and it doesn't work. Call customer services and 2 different people gave me 2 different stories neither which resolved the problem. Complete farce and mislead.
Level 21: Regular
Posts: 686
Registered: ‎04-04-2012

Re: Merlin Offer RIP OFF

It did say on the app only 500 available so you have a 1 in 48000 chance of getting a ticket if every o2 customer tried to claim, 


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro

Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Merlin Offer RIP OFF

Nearer 64000 to 1 chance based to total number of active connections 32 million lol Based on data here https://news.o2.co.uk/press-release/uks-favourite-mobile-network-continues-to-grow/

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