Solved: Help needed

Coolcraig · ‎07-10-2019

I inserted my pay as u go sim, topped up £10 but can’t get in to priority, I get message saying there was a problem and we have been notified, please wait a moment and try again
This is driving me nuts live chat have done nothing, I want priority to book concert tickets

MI5 · ‎07-10-2019

@Coolcraig

Firstly, try deleting the app, reboot your phone and then try again.

You may also need to wait a couple of days for the number to update on the O2 system to allow you to register, so if you have only just activated the sim card, give it a couple of days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-10-2019

@Coolcraig

Firstly, try deleting the app, reboot your phone and then try again.

You may also need to wait a couple of days for the number to update on the O2 system to allow you to register, so if you have only just activated the sim card, give it a couple of days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-10-2019

Hi @Coolcraig

Firstly turn off your phone and back on again. If that doesn't work then you need to call customer services to reset your account Guide: How to find help & contact O2

Veritas Numquam Perit

EmilieT · ‎08-10-2019

@Coolcraig It'd be great if you could let us know how you get on with this one, there's some good advice above

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