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Level 1: Joiner
Posts: 3
Registered: ‎28-04-2018
Accepted Solution

Confirmation code won't send

I've tried signing up by putting in my number and rather than being sent a confirmation code an error message shows up, I'm not sure what to do, this has happened several times and I don't know how to fix it~ 

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Posts: 103,873
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Confirmation code won't send

What exactly is the error message?
Are you new to O2, changed your number or tariff recently, etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎28-04-2018

Re: Confirmation code won't send

It said

" There was a problem and we've been notified

Please wait a moment and try again. If the problem persists please come back and see us soon. "

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Posts: 103,873
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Confirmation code won't send

Hmmmm, not helpful is it !
I'd give customer services a call http://www.o2.co.uk/contactus
(202 for contracts or 4445 for PAYG).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎28-04-2018

Re: Confirmation code won't send

I'll do that, thanks for the help!

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Posts: 103,873
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Confirmation code won't send

Let us know what they say and welcome to the forum Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Confirmation code won't send

Hi @Asha sorry to hear you were having difficulties with this. Did you manage to fix it with customer service yet? Let us know if you need any additional help!

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