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Level 1: Joiner
Asha
Posts: 3
Registered: ‎28-04-2018
Accepted Solution

Confirmation code won't send

on ‎28-04-2018 19:36

I've tried signing up by putting in my number and rather than being sent a confirmation code an error message shows up, I'm not sure what to do, this has happened several times and I don't know how to fix it~ 

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MI5
Posts: 115,341
Topics: 571
Solutions: 15,759
Registered: ‎04-04-2012

Re: Confirmation code won't send

on ‎28-04-2018 19:45

What exactly is the error message?
Are you new to O2, changed your number or tariff recently, etc?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Asha
Posts: 3
Registered: ‎28-04-2018

Re: Confirmation code won't send

on ‎28-04-2018 19:52

It said

" There was a problem and we've been notified

Please wait a moment and try again. If the problem persists please come back and see us soon. "

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MI5
Posts: 115,341
Topics: 571
Solutions: 15,759
Registered: ‎04-04-2012

Re: Confirmation code won't send

on ‎28-04-2018 19:55

Hmmmm, not helpful is it !
I'd give customer services a call http://www.o2.co.uk/contactus
(202 for contracts or 4445 for PAYG).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Asha
Posts: 3
Registered: ‎28-04-2018

Re: Confirmation code won't send

on ‎28-04-2018 19:57

I'll do that, thanks for the help!

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MI5
Posts: 115,341
Topics: 571
Solutions: 15,759
Registered: ‎04-04-2012

Re: Confirmation code won't send

on ‎28-04-2018 20:03

Let us know what they say and welcome to the forum Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: Confirmation code won't send

on ‎30-04-2018 11:14

Hi @Asha sorry to hear you were having difficulties with this. Did you manage to fix it with customer service yet? Let us know if you need any additional help!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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