Cant access priority

[Vicks]

When I verify my account with phone number, I then enter the provided code but repeatedly get an error. I have uninstalled and reinstalled the app. Can you help as I want to try and get tickets tomorrow! Thanks

[madasaf1sh]

@Vicks 

There is nothing anyone can do from here to help as we are all customers like yourself. Best thing to do is to reach out to o2 via Social Media Guide: How to find help & contact O2 

[pgn]

Try the Web version: https://priority.o2.co.uk/

and uninstall the app, restart the phone (power-off, power back on) then reinstall the app, that sometimes works, @Vicks - good luck!