direct debit change bank details

Karen1774 · ‎05-08-2020

I need to change my bank details for my direct debit.

MI5 · ‎05-08-2020

Login to your MyO2 and go to manage my details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Karen1774 · ‎05-08-2020

I've tried doing it a few times now. But I save changes and when I log back in to check its changed. They haven't its still old card details. Not sure what I'm doing wrong? X

MI5 · ‎05-08-2020

@Karen1774

Give customer service a call to do it for you.

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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