O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4923 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 801 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1339 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1560 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5546 Views
  • 120 replies
  • 5 kudos

Resolved! Trying to pay my bill

I have been try to pay my bill but can’t as you’ve disconnected my outgoing calls what can I do ?

Paying1 by Level 1: Joiner
  • 54 Views
  • 1 replies
  • 0 kudos

Resolved! Hi all, recovering an old phone number

I live in Vietnam and I was using an O2 sim PAYG (previously had pay monthly when I lived in the UK, I've had this number for 10+ years) But it appears the number has stopped recieving SMS messages and it's been removed from this account, is there an...

timboss12 by Level 1: Joiner
  • 50 Views
  • 3 replies
  • 0 kudos

Antigua Caribbean

My son is in Antigua in Caribbean for 4 monthsWhat is the best O2 Tariff that he should be on or bolt on he should get

Sim not working

Hiya Iv got my new phone yesterday Iv put the sim in and it’s not working and I can’t ring anyone to get help

Resolved! I have no service on my new iPhone

Received new iPhone 12 mini yesterday all data transferred but have no network connection

Early by Level 1: Joiner
  • 29 Views
  • 1 replies
  • 0 kudos

Pay bill

Want to pay my bill but having trouble doing it 

Accidental sim swap

Think I have accidentally sim swapped instead of just taking number over to new phone when starting a new contract and not requiring old sim/contract but still wanting to keep number

Rayh1 by Level 1: Joiner
  • 28 Views
  • 2 replies
  • 0 kudos

Resolved! billing

I recently received a letter stating that my latest airtime bill would be £24.38 - having just changed contract to get 50GB instead of 36GB - using a hotspot dongle for my laptop. This evening, i received an email stating that my latest airtime bill ...

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LOL77 by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos