O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4300 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 582 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1011 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1254 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1049 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4454 Views
  • 120 replies
  • 5 kudos

Resolved! Problems leaving

I thought I’d left O2 30/08/21.I have now received another bill. If I don't pay i will have a late payment fee. My number was moved to my new provider shortly after this date. 'My O2' doesn't recognise me and I can't call 202 because I'm not with O2 ...

Cc543 by Level 1: Joiner
  • 25 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

Hi there, I need help with my internet use abroad. I am currently in Croatia which is in the EU. My data roaming is on but I can’t load anything that uses the internet when I’m not connected to WiFi. What should I do?

Alcatel 1b phone and whatsapp messages

Hi I have recently purchased Alcatel 1b phone and on my previous phone whatsapp messages use to just arrive but on this new phone a prompt comes up which says that Whatsapp is searching for new messages which I have to tap for the phone to go and fin...

Fapp by Level 1: Joiner
  • 19 Views
  • 0 replies
  • 0 kudos

Resolved! Contract

I would like to cancel two of my contracts please 

Resolved! Child lock

How do i unlock child protection without a credit card  

Duffy07 by Level 1: Joiner
  • 39 Views
  • 1 replies
  • 0 kudos

Resolved! possible fraud

i think i might have been the victim of fraud, i had a 40% off cause of covid scam, which wanted my one time password which cause i was at work and wasnt thinking straight i gave them, is there anyway to check if i have been a victim of fraud?

JakeB2 by Level 1: Joiner
  • 49 Views
  • 2 replies
  • 0 kudos

outgoing calls

I have a new iphone 13 uccessfully tranfered data from my iphone 11. However, I cannot make outgoing calls! I can recieve incoming. I am on my wifi, but notice that I have no bars to the left of the wifi icon.

Resolved! Contract

Hello, my phone is faulty and I am trying to claim on the insurance but they need proof of purchase. Where can I find my contract?

Emily2021 by Level 1: Joiner
  • 73 Views
  • 3 replies
  • 0 kudos

Poor signal iPhone 12

I recently upgraded to an iPhone 12 but the phone signal is absolutely shocking. I get a max 2 bars on 4g but it’s constantly dropping to 3G. Anyone else had these issue??

AaronW10 by Level 1: Joiner
  • 38 Views
  • 1 replies
  • 0 kudos