Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
My data works fine in my home town but if I go 30 miles to Exeter my internet doesn’t work. Please help
I'm waiting for delivery of a tablet ordered over a week ago. Yet it has appeared on my bill today. Am I paying for something I done have and what should I do?
How do I apply my discount to get discount bill? Code BLUE1
Good morning, I've recently ordered a new phone but there's a wait in dispatching this due to the availability. If I changed the colour of this device, would this speed the process up?Many Thanks - Craig
O2 have texted me to say I have to say I’ve reached 100% of my spendcap. What does that mean in term of making calls/ texts and what do I do now
I have ordered a iPad and received and email saying it is out of stock! Will this be delivered before Christmas? Thank you
I’ve had my phone and nee contract for a few months now but over the last three weeks I don’t have any signal. I can’t make or receive calls, send or receive texts or use data. If I turn the phone on and off it works fine but a few hours later it’s b...
HelloIve forgotten my passcode for the touch ID so Im unable to get into my phone
I ordered an Apple Pencil over 2 weeks ago and still haven’t received it. I have no means of contacting o2 as my phone isn’t set up with this company. I can’t find any updates and I can’t find the option to cancel the order entirely. I am at a loss a...
Why have I received an email saying my statement is ready and next bill date the 16th of this month but when I go to pay it tells me how much All my plan and devices are but when I go to pay it says my balance is zero.
