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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2955 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5052 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15845 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8064 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

No connection for data following an upgrade

I upgraded my SIM contract on 22 August and I am still unable to get a data connection. The call settings can't be set either. All calls are "unknown" and don't stay connected unless I am using my house WIFI. Been back to the shop 3 times & they said...

Anonymous by Not applicable
  • 288 Views
  • 3 replies
  • 0 kudos

Poor network coverage but O2 says itshould be fine

it isn’t and hasn’t been for years. I picked O2 as it is supposed to be the least worst but we’re in a blackspot and I don’t think O2 links the postcode with the actual address, something I have noticed with other services.

PaulV by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

Apple Watch Airtime Plan Error

When setting up the mobile service for Apple Watch via the Watch app on iPhone, I log in and am prompted by O2 to choose my airtime plan below - but none are shown, the screen is blank. How can this be resolved?

G__ by Level 1: Joiner
  • 396 Views
  • 3 replies
  • 0 kudos

not happy

hi there aye am not one bit happy with the service aye am getting from just now 2 days with not macking any calls or tex mesiges or internet

3G connection but no data

As it says in title. I have 2 x iPhone and 2 x iPad so it doesn’t appear to be a hardware issue as it’s across all devices. at home and whilst away on hols right now. When I have 4G as long as 2 bar signal I can use data for apps and calls and messag...

Resolved! My iPhone XR won't unlock.

My son's iPhone XR recognises his face and his PIN but just goes straight back to the lock screen. Is there an easy fix for this?

JB77 by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Resolved! confirmation

Hi, I would like to confirm with you my bank details please.

Resolved! Bolt on

Bought 2 bolt Ons for data as I was running out on PAYG Not showing on account

Buzz2 by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Pixel 7 pro

My pixel 7 pro screen keeps flickering and sometimes it goes green  

54 by Level 1: Joiner
  • 349 Views
  • 5 replies
  • 0 kudos

Strange number

Hi I’ve got a strange number attached to my phone which doesn’t allow me to hear anyone ringing me I’ve tried to delete it but can’t it won’t let me put my number as my phone number I’ve tried ringing it but it says it doesn’t exist please help as I’...

torsie123 by Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos