O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Bringing my BT number to O2

I have two contracts, one with BT and one with O2. I want to cancel my BT contract and bring my BT number with me to replace my O2 number, is this possible?

henk7lubo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How long does it take to get my number transferred over?

Hi, I have just started with O2 and want to transfer my number from my old provider. I have completed the transfer form with the PAC code twice but nothing has happened and I cannot find a way of contacting O2 to find out what is happening

JEM80 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! What's App on my new phone

Hi All,I've just completed the sim swap to my new phone (Xperia Z3 compact to Xperia 10 lll).I'm trying to use what's app in my new phone, but the "initialising" is taking some time, resulting in it telling me "unable to connect. Please try again lat...

Resolved! Moving abroad but would like to keep my O2 Sim - advice please!

Hi all! I have been an O2 customer ever since I got my first phone when I was 12 - always been happy with the service. I have recently moved to Italy and have had to get a different Sim, but this is an E-SIM so I am able to also keep my current O2 SI...

Resolved! Proof of purchase

I need proof of purchase from yourself to claim my free Samsung accessory pack

Nai by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordered I pad

Hi I ordered an I pad on Monday to collect on Wednesday, it says 24hrs to review still no news? Tried to get in contact what is the best way around this to speak to someone? Many thanks in advance Stephanie

Resolved! WHEN will my post code/s get 5G?

Hi I want to find out WHEN the postcode(s) where I live and where I work (in London) will get 5G (they don’t have it at the moment). The O2 coverage checker is no use because it doesn’t provide that information and I can’t get hold of anybody in O2 w...

PatB by Level 1: Joiner
  • 2 replies
  • 0 kudos