O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4587 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 679 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1162 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1405 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1161 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5190 Views
  • 120 replies
  • 5 kudos

Why do my phone calls keep cutting out it has been happening for nearly a week now and it not just m

My phone keeps cutting out in the middle if phone calls my wife's does also we are both on o2 and it has never happened before. The Internet has also been running slower then usual. The service is not great lately and I'm not paying a full bill for a...

Mjw by Level 1: Joiner
  • 98 Views
  • 2 replies
  • 0 kudos

Resolved! What a con¬!!

i Bought a new apple phone and then the shop assistant then said as i had been with 02 for so long i was entitled to a FREE tablet but now 2 months later find that i am being invoiced for the tablet. There is no sim card in it so i feel that i have b...

Joanie1 by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! O2 bill payment

Money has been taken out of my account but it still says payment over due on my air time bill, other payments have all gone through please sort this

HD1 by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Resolved! Orders

Hi I order an I watch and was meant to be delivered yesterday but hasn’t been could you please let me know when it will be delivered as I’m unsure when I will be able to pick it up due to work thanks

Collie by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Death of subscriber

How do I close my deceased husband's pay monthly account

maggie4 by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Order

Hello,I placed an order on Monday for a new phone. I then got an email to say that it was out of stock but would receive updates about availability. Can I ask, how this is looking as I haven't received any further emails since Monday.

Shann0n by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Puc code

Hi, I believe my puc code expired yesterday. can I still use it today to put into my new Sim?

Barry4 by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! Accessories pack

HiI did not receive my Free accessory pack with galaxy z fold new contract

Hass_Mah by Level 1: Joiner
  • 123 Views
  • 2 replies
  • 0 kudos

Resolved! Data

Hi whenever I renew my data bundle, it normally starts up witching the minute or atleast get the text saying it does but must of the time it won’t even come in for a day or two how do I sort this ?

Ryan28 by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos