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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3115 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5123 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16157 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8186 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7577 Views
  • 6 replies
  • 0 kudos

SIM stuck in old phone

Hello My SIM Card is stuck in my old phone. The piece of plastic that is used to extract it is broken.My first thought was to siwtch to eSIM, but in order to do that, you need the SIM number that is on the SIM, whihc is not accessible. What can I do?...

iPhone 14 pro max repair

I had revised a new iPhone threw o2 as my insurance was cancelled paid as tho I had insurance as one of the workers spoke to the manger I got a new iPhone 14 pro max smashed it once again after 4 days I sent it off to be repaired quoted me ?£700 sayi...

Resolved! How to unlock 5G for myself

Hi there. I just changed from android to iphone. My old android phone was not suitable for 5G network but at the moment I am using Iphone 13 Pro and I’m wondering how to unlock 5G network. I might need my Sim card changed or ? Please help

OblyVyoN by Level 1: Joiner
  • 595 Views
  • 2 replies
  • 0 kudos

Resolved! How to combine two accounts

How to combine your two accounts one registered before that you are registered to me from virgin media

Anonymous by Not applicable
  • 172 Views
  • 1 replies
  • 0 kudos

Internet not working

Can someone explain what is going one with my internet????????? I have called O2 many times and make complaints about my internet. This is getting ridiculous now and I’m going to cancel my contract. I’ve got full signal and the internet still not wor...

Internet1 by Level 1: Joiner
  • 263 Views
  • 2 replies
  • 0 kudos

Husband and I are abroad and cannot phone each other

We are in Florida, can telephone home to family in the UK, but if we try and call each other out here, it either gives the engaged tone or says the call can’t be connected. We have not blocked each other by mistake and have reset our phones. Please h...

Fiona1313 by Level 1: Joiner
  • 409 Views
  • 4 replies
  • 0 kudos

Resolved! Voicemail and notifications

I have received voicemail without my phone showing any incoming calls, and if I am on a call, don't receive notification of another incoming call.

LiamCat24 by Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos

Apple Watch Ultra - no data connection

Since transferring my O2 plan to a new Apple Watch Ultra (from an older watch), I've not had a data connection. On raising the problem, I was provided with a new eSim for my iPhone but that has not fixed the issue. Does anyone know what the fix is as...