O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

No signal

Hi Have recently switched from 3 to O2 the main reason being that I undertstood O2 had the best network coverage. Howver i dont get any signal at all inside my house whereas i used to get some on 3.Is there anytning than can be done as the network ch...

mic7rjw by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Lost phone

My daughter has left her phone on the bus she thinks I just wondering how I cancel her sim until she has her phone back

Sarah07 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Combine two accounts

I would like to combine my phone account with my tablet account? Is this possible? If so how do I do it? Thanks

Brooke84 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Imei

I tried to unlock my phone online but my “my o2” app has my old imei number,how do I update this?

JimMunro by Level 1: Joiner
  • 2 replies
  • 0 kudos

sim fail

I haven't been able to connect to the o2 network for over 2 weeks I have had two new sim cards one sent to me one installed in an o2 shop. The sim cards haven't worked in either this phone or my old phone, I have no bars on my account, this was check...

seanC1962 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phone not working whilst roaming

Hi, I am currently working in Italy and my phone is not connecting to most networks or getting data. I just upgraded to an iPhone 12 and got a new 5G sim before the trip. My phone connects to Vodafone Italy but only on edge, all other networks show n...

James1uk by Level 1: Joiner
  • 20 replies
  • 0 kudos

Resolved! Unable to connect to internet via 4/5G

I have received my new 12 Pro Max and have carried out a side by side data transfer from my old phone via iCloud. I ha e downloaded the most recent iOS version and everything looks good , however when I move out my home WiFi I am unable to access any...

Caller ID

My Caller ID shows as a business name that I no longer own. How do I change this so that only my number shows as Caller ID? Help much appreciated.

Lance2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

iphone 7

Hi My iphone 7 keeps switching itself off even though I have enough charge, why is this please

ashwat by Level 1: Joiner
  • 2 replies
  • 0 kudos