Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 3250 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5164 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16260 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8237 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7622 Views
  • 6 replies
  • 0 kudos

Resolved! Phone number "Unknown"

I've just moved over from Plusnet EE onto an O2 SIM only monthly tariff. All's gone well, but I have one question. I have a Pixel 6a running up to date Android. In my Settings under 'About Phone' it shows the phone number as 'Unknown'. Likewise, unde...

Dunroamin by Level 1: Joiner
  • 2519 Views
  • 5 replies
  • 0 kudos

Wi-fi calling

Hi,I have a Samsung Galaxy A13 that appears to have no option to enable wifi calling.My O2 account says it is enabled but I think the firmware may not be compatible.This is surprising for such a 'new' phone.Can somebody confirm to me that wi-fi calli...

RuthShaw by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

I can not receive any messages

I am not receiving any texts and O2 is not interested of resolving the problem or there is not a single competent person to do it.

CustomerX by Level 1: Joiner
  • 324 Views
  • 2 replies
  • 0 kudos

no signal

when will signal be restored in BT34 4TW location. Has not been working for at least a week

Network

I was using my phone and my network randomly just cut out, i cant text, call of use data and I haven't moved for it to cut off, I've restarted my phone, reset network settings and checked the o2 network and nothing seems to give me an answer, what ca...

Joseph10 by Level 1: Joiner
  • 575 Views
  • 4 replies
  • 0 kudos

Number porting failed

Hi, I'm resorting to coming on the forum as I'm having a lot of bother porting my number from my previous network. Over a week ago I signed up to an O2 sim only deal and at the time of ordering I provided my PAC code to transfer my number from Smarty...

DSM93 by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

no network

i was directed here from the app live chat. They said they were unable to help me I have no network on my phone. i've done all the trouble shooting that has been asked. I need my phone for work. this is costing me money

Adamlock6 by Level 1: Joiner
  • 532 Views
  • 7 replies
  • 0 kudos

Data roaming not working

I have my Roaming turned on and i have the bolt on. Still my data is jot working while abroad in the USA

Merna by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Not receiving text messages

I'm trying to receive One Time Pins via text message and I'm not receiving them... from different sources... Any ideas as to why?

SarahP2 by Level 1: Joiner
  • 279 Views
  • 3 replies
  • 0 kudos