on 06-12-2021 18:05
I have lost my sim and have a new one how can I put my old number in it
Solved! Go to Solution.
on 06-12-2021 18:33
on 06-12-2021 18:33
You need to follow the information in this guide Guide: Sim Swap: a mini guide 2017 update
on 06-12-2021 18:33
on 06-12-2021 18:33
You need to follow the information in this guide Guide: Sim Swap: a mini guide 2017 update
on 06-12-2021 21:38
No way for you to do this yourself without a working sim.
You need to call or contact O2 to migrate your number to the new sim and lift any bars placed if you reported the loss to O2 originally.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Or if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.