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Premium SMS not working

cazros0101
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I used to be able to text premium numbers no problem - a bar was then added which O2 have advised has been removed, I also don't have a spend cap but cannot send SMS to any short premium numbers even after contacting o2 so many times, its really frustrating now as no one seems to know how to help? All I get if I try is the red  'not delivered' notice and 'Message Send Failure' are there settings in my iphone that could be doing this or is it the network??? 

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MI5
Level 94: Supreme
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@cazros0101 

Try rebooting your phone but most likely still got the bar on your account.

Call O2 again to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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cazros0101
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This has been ongoing for over a month and have rebooted numerous times - they say they have done everything in regards to troubleshooting!! 

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Bambino
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I will tag an O2 online account advisor. Not sure if they will be able to help, but worth asking.

@O2Emma can you please advise @cazros0101?

I DO NOT WORK FOR O2



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O2Emma
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Hi @Bambino I will pick this up thanks 😀

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O2Emma
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Hi @cazros0101 I will need to send you a private message to look into this for you .

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