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Phone order

JoshM462
Level 1: Joiner
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I ordered a new Iphone 11 just over a week ago, I got an email saying it was out of stock. I thought it would of been back in stock by now and on its way to me. How long does it usually take for a phone to get back in stock?

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gmarkj
Level 56: Guvnor
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It depends on which phone and manufacturer @JoshM462 .

There are issues with Apple phones at the moment due to chip shortages and they have pushed the new 13 shipping dates back to mid Nov.

See this link:

https://community.o2.co.uk/t5/Other-Products-and-Services/Upgrade/m-p/1499970#M45883

You can try getting in touch with o2 to see if they can help - they might have stock in a store that you can collect instead?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they might be able to help you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 56: Guvnor
  • 8060 Posts
  • 87 Topics
  • 524 Solutions
Registered:

It depends on which phone and manufacturer @JoshM462 .

There are issues with Apple phones at the moment due to chip shortages and they have pushed the new 13 shipping dates back to mid Nov.

See this link:

https://community.o2.co.uk/t5/Other-Products-and-Services/Upgrade/m-p/1499970#M45883

You can try getting in touch with o2 to see if they can help - they might have stock in a store that you can collect instead?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they might be able to help you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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