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ESIM no service

Nuno1
Level 1: Joiner
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Registered:

Hi,

I have both a O2 sim (work) and a O2 Esim for data. They used to work well, and when work data was over, it would automatically swap to the eSIM. Since a while the eSIM stopped working. The iPhone top right corner, when dragged, shows “no service” for the eSIM, while showing the usual O2 coverage for the other. How could I fix this? Also, for moving the eSIM from this device (if it works) to a new iPad, what would I need to do. Thanks!

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madasaf1sh
Level 53: Renowned
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Registered:

@Nuno1 

 

To swap the esim to an iPad you need to request an esim pack and then do a sim swap, you will need to ring customer services to do this.. Also note you can not receive or send texts from the iPad 

 

Check the network settings for the esim, as I had a similiar issues with a VM esim and an Honest Mobile Esim and go into Mobile Data as well and check the defaults. 

Also it will be worth moving to IOS15

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 53: Renowned
  • 3403 Posts
  • 24 Topics
  • 740 Solutions
Registered:

@Nuno1 

 

To swap the esim to an iPad you need to request an esim pack and then do a sim swap, you will need to ring customer services to do this.. Also note you can not receive or send texts from the iPad 

 

Check the network settings for the esim, as I had a similiar issues with a VM esim and an Honest Mobile Esim and go into Mobile Data as well and check the defaults. 

Also it will be worth moving to IOS15

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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