Duplicate Payment

[Alistair101]

Hi O2,

My bank just rang me to say I have a duplicate payment for o2 when paying my bill. This has never happened before, my original payment of £150 is now £300, and I have no recipet from o2 for this payment, I actuall have a message saying one of my payments has been declined? Yet o2 have billed me £300. I will need this corrected urgently. 

Thanks,

Alistair

[Bambino]

@Alistair101 This is a customer community. No access to anyone else's account. You need to speak to customer service. Best chance is to call at 8 am.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...