Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
Hi I recently changed joined 02 from another provider and am waiting for my SIM card to be sent to me as I am abroad at the moment. I saw it says I must put the new SIM card in within 28 days of purchase however I am not going to receive it within th...
I put an order in on the 2.12.23 and still waiting on a decision, no one been in touch but still took upfront payment from my bank. Why is it taking so long, says 48 hours
Hi, I am a new customer to O2. I purchased a SIM only contract on 26th of November. It was confirmed same day with a "all steam ahead for us" email, letting me know the order is booked. Couple weeks later, still hasn't turned up.I raised this with cu...
I recently purchased a sim-only deal on 18/11. The sim card didn't arrive for over a week, so I went to the shop to get a new sim instead (suggested by the expert online). I received an email saying the swap of sim has been successful. The shop told ...
Hi, my order was placed on 26th November and I still haven't received my SIM card, plus my old network (Vodafone) has disconnected so I have no phone....My order number is ms-[Removed]. Can you please let me know when I will receive my O2 SIM? The tr...
Hi, so I'm trying to sign up to a new monthly contract with O2 (moving over from EE). And I've so far had a nightmare of a time.First I tried setting it up online, and failed the checks despite having good credit history. So I rang them, and ended up...
My new O2 sim order says "completed" but my sim hasn't been delivered
Hello. I'm trying to log into my o2 app but it keeps saying it's not available to me. I've been an o2 customer for more than a month. Not sure if my details are on a different account other than my email. Thank you
Hi, How do i get a working sim? The new sim via Virgin has never worked. The only online solution is to contact O2 via the mobile that does not have a working sim card! So not sure how that works? The phone is my sons, so we rarely have access to it....
Hi - I am not with 02 - and yet a Direct Debit has recently been taken from my bank account for a number I don't know. And i have just received an email saying that my charges have changed for that number. I don't own that number so I believe someone...
