Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Why won't my mobile data work, since transferring over front virgin to O2, WiFi is fine but as soon as I'm not in WiFi I can not use mobile data. I need to be able to access the Internet while out and about.
Yesterday my account was taken over by o2. Just now I had a voice mail message but instead of just letting me listen to it I was asked for a number. What? With virgin I was able to just listen to my voice mail messages. This is important and I'm stuc...
I have recently joined o2- I followed the instructions on the pack I topped up trying to work out how to add the bolt on option but it wouldn’t let me I accidentally called someone taking 55p off my £10 top up (I feel like I’m 12 years old talking ab...
Joined O2 last week, via Virgin. Sent my PAC on Sunday; had expected to lose service from EE, as predicted on your website, and complete the changeover before 10 pm on Tuesday, but nothing happened, and service is still being provided by EE. Your web...
can I give you my pac code please to keep previous number
Hi, my number is due to be ported today from Vodafone. Vodafone is operating on eSIM and O2 is a physical SIM. I am monitoring both lines in the same phone to check when the switching happens. The Vodafone line is still on so I guess the porting is s...
I was moved from virgin to o2 on the 10th June, i have been billed by o2 on the 11th. How can i be charged a whole months fee for one day?. Virgin also took money from my account, the day before o2 did. Can anyone explain why I've been charged twice ...
I've recently come over from Virgin mobile after about 10 years with them. I was due an upgrade on 2 of the mobiles on my account, but wanted new numbers so though I'd start 2 new contracts last week. Order placed on Friday, all the usual confirmatio...
Can i have an update for order number ms-323933109. I have still not received my new sim
Can someone tell me how to deactivate my 02 data bundle
