Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...
Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...
You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...
What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...
Hi, I signed up for a new SIM Pay Monthly and was given the date of 11th July to port my number over. I kept my phone fully charged and switched on as instructed and the port failed. I am now facing a bill from virgin mobile for a months use that I d...
hi there, Can i top up without having a UK bank? Thank You
The account name you have for my bank account is incorrect. It should be in my name only [BATES ML] and not including my deceased wife's name [BATES MI]. Please amend accordingly and acknowledge by return. Thank you.
I have several charges from iTunes on my bill but my phone message you do not have any purchased music to download.
More info (Highlight to read)Hi, I placed an order for a new SIM Only deal on 29/06/2023 and I have still not received the SIM via post.-Inga Hi, I placed an order for a new SIM Only deal on 29/06/2023 and I have still not received the SIM via post.-...
I recently purchased a new O2 sim and have installed it into my iPhone 12. I did complete a keep my older number (Giff) and when I put the mew O2 sim into my device it does not have my old Giffgaff number?
HiI've been moved from virgin to o2. I need to update my username to my email address which **Personal info**. however it will not let me change it, as it says it already exists.
Has anybody lost data moving to a sim?I have migrated over to O2 from Virgin mobile.4GB data lost.
Recently been moved from virgin media to o2. Since then, my signal has been awful and I read that I can request a new sim. How do I do this? I would like to keep my number
I sent you a PAC CODE ON 3RD July. I received the sim the day after yet I am still receiving a service from TESCO. It said it would take a max of five working days and now we are over this. I contacted Tesco and they said I need to contact you. Can y...
