My contract plan is wrong

[Msre]

Hi, I’m on the bundle deal from Virgin Media Broadband. But my data allowance is wrong 4GB agreed but only got 2GB. My sim card delivery address is wrong without house number

[jonsie]

Volt benefits including double data are applied after 14 days

Volt Megaguide 

[MI5]

@Msre 

The address being different may cause issues.

You need to contact O2 to correct it and ensure it is the same as your Virgin account address.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this Guide: How to find help & contact O2