Keeping old number from another network

[Clelba]

I'm trying to swap my old number (with Lebara) to my new o2 sim but I can't send a text to 20220 from my old SIM card because my plan was cancelled. I gave my old phone number (that I want to keep) to you as part of the order process for my new contract. Do I need to do anything to make the swap happen?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: Migration & porting into O2  #

[Clelba]

Thanks! I realised that after I sent it. Confusing as I got here by clicking a button that claimed I'd be helped by a virtual assistant! Will try contacting customer support in the morning 🙂