Thanks for becoming part of our Network Members Board!
What does it mean to be a Network Member?
As an active member on our community, we want to maximise your impact and hone your network expertise, so that you can help your friends, family and fellow community members with whatever network query they may have.
Using this board, we will be sharing new and engaging ways to explain the basics of our mobile network, as well as the insights around new innovative technologies and our evolving network tools.
We want you to share this with your online and offline communities, so if they’re having a connectivity issue, you can help them to understand the network, what the problem might be and help us to fix it.
We’d also love your feedback wherever possible, to help us improve our customers’ network experience.
What are the perks?
As part of the O2 Community Network Members board, you’ll be able to escalate any network issues directly to community managers. That means if you, your friends/ family or anyone on the community are experiencing network issues, they’ll be passed to the right people to investigate much more quickly.
What would you like to learn more about?
To make this board as useful as possible for you, we want to tailor it to your interests. What would you like to learn more about in relation to our network? What network insights would be useful to you when dealing with other community members’ questions?
We’d love this board to become a means for improving the customer network experience, by getting your expert insight. Please feel free to ask questions, provide suggestions and give as much feedback as you can on the content we share.
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I agree with @pgn and his post on SIMs.
I`d find info on SIM swap - and the different kinds and how these apply to the network - useful, with non-geeky instructions, please.
Hola. Some familiar handles 😉
My question would be about the process for porting, or changing from one SIM to another (eg micro to nano) - what are the network steps that have to complete, in what sequence, and how does repeatedly re-booting old and/or new phone affect the process?
Flowcharts, yes, them too 😁
You might find the following a useful read, specifically the UK switching process manual which details the process agreed between service providers and what can go wrong.
I'm sure @Martin-O2 and others can give more detailed O2 specific information.
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