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upgraded my data tarrif but volts not applies

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BrianBurdis
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on ‎22-03-2022 21:01

on ‎22-03-2022 21:01

after a month of starting  my data contract I decided to  upgrade to higher package.

I did have my 1Gb data and with  Volts applied it doubled to 2Gb

 

I've now upgraded to 10Gb but was expecting volts to take that upto 20Gb but this is now showing on my account.  Am i correct in thinking i should be receiving 20gb now?

 

Thanks for any advice

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MI5
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on ‎22-03-2022 21:17

on ‎22-03-2022 21:17

@BrianBurdis 

It will take 14 days to be applied after a tariff change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎22-03-2022 21:17

on ‎22-03-2022 21:17

@BrianBurdis 

It will take 14 days to be applied after a tariff change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BrianBurdis
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on ‎23-03-2022 20:27

on ‎23-03-2022 20:27

Thanks for the reply.  I assumed as i already had Volts that it would apply to my new Tariff soon as it started.  Cant see why there had to be a 14 day wait.  

Regards

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MI5
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In response to BrianBurdis
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on ‎23-03-2022 20:42

on ‎23-03-2022 20:42

@BrianBurdis 

I agree but it is as stated on the T&C's

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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