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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PAYG Abroad - Czech Republic

Hey, Do I need to do anything to use my PAYG O2 abroad? Going to the Czech Republic for a few days - Will I get charged anything extra or have to get a travel bundle or anything like that for mobile data/texts/phone calls? Thanks

Resolved! Bill

Hello, Why i having 405£ bill coming on 8 of March, if clearly in the Ipswich o2 store we cancelled contract in the time. Why I'm getting this bill????? Gitana Baksianskaite

Resolved! Cancelling

Good eveningCan anyone please help me? My elderly dad called Virgin Media to report a problem with his digital TV service and was put through to O2 and sold a monthly sim contract - he is hard of hearing, didn't understand and now I am trying to canc...

Resolved! Phone reinstated

I was wondering if my sons phone could be turned back on as he needs it for school and full payment of balance will be paid this Friday 25th.. thank you

Resolved! data roaming while abroad

Help! I have to keep my data roaming on in Singapore as part of the government track and trace (a legal requirement). In one day, I already have a bill of £45. How can I avoid this level of charge?

Resolved! Keeping old number

Hi, I've filled out the keep my number sheet but I get an error message. I've just got a new contract but want to keep my old pay as you go number.

Resolved! Faulty Handset

Hi there I have a SIM only monthly contract for XXXXXXXXXXXXXX I would like to terminate this contract because the handset (Purchased a Sony) is faulty and I have found a deal with another provider. So I am giving notice for termination. Richard Beck

Can't log in to pay final bill

I recently moved country and cancelled my contract with O2. They have sent me a final bill that I need to pay, but I am unable to log in. When I try to log in, it requires me to verify it is me by receiving a text message, however I cannot receive th...

Resolved! Sim only

Hi my phone contract has came to an end and I would like a sim only. I have chosen the £20 deal that I would like to go ahead with, however I am confused by something. It says “Each year your Airtime Plan will be increased by the Retail Price Index (...

Resolved! Update on purchase

Hey I’ve requested to order a phone on Monday 14th feb for a iPhone 13 pro max. I still haven’t got a email but you have taken the deposit money. So I’m confused what’s going on with my order and if it’s been accepted. It says 48hours but it has been...

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