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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 app not working for my new pay monthly contract iPhone 11

So I received my iPhone on Thursday, to which my phone is now fully set up with my number transferred from my old network etc, I just can’t access the app. It’s downloaded and I have created an account however it keeps coming up with ‘oops, my o2 isn...

Resolved! Why is airtime balance still showing as needing paid when I paid a couple of days ago

Ty

Resolved! O2 rewards

I'm pay as you go and changing to pay monthly and keeping the same number so wants Gona happen to my o2 rewards that I've saved up?

Resolved! Viewing my bills per phone number

Hello, I have 2 phones numbers in my accountI need the bill separately per phone number.Can you help me with this?Thank you very muchBR

Resolved! Blocked phone

My uncle as a 02 phone he's not used it for a while he still got £10 on it he said it's blocked how long does he have to wait to in block it

Resolved! Order

I've ordered a new contract with o2 and I haven't received any update on my order

Resolved! Not paper free bills

Hi, Please can you help me by sending my phone bills to my registered address. I would like not go paper free bills anymore. Many Thanks Sian Knights

Resolved! Spend cap

Remove my spend cap

Resolved! Not applied for new phone or account

I received an e mail from O2 thanking me for setting up a new 02 account. I have not asked for this and wonder how O2 have decided that I have agreed to this. Anyone else had this issue???

Resolved! IMEI

Hi, my phone has been stolen and I can't locate my IMEI number anywhere on this site. I don't have the box either! How do I find it?

O2

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