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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Number Transfer Didn’t Happen (PAYG)

My number was due to be transferred today but nothing happened and I didn’t receive any message regarding a delay. I generated and submitted the PAC yesterday before 5pm and as per O2 information it should have gone through before 6PM today. Is there...

eSIM

Hi,eSIM is not working. It asks for a QR code to reset it but I don't have a QR code. What should I do?

How to change bank account NAME, number and sort code?

I've no option to change my bank details either! I've gone through everything but not 1 option let's me change it

Please check my last bill of £75 paid

New number not show in O2 app

Hi, I recently got a new sim only plan under my O2 account. The new number is listed in the MyO2 web account, but not in the O2 app under Product & Services. Is there a way to force the O2 app to show the new number? Thanks, Kheiro

Locked account

I entered a wrong code and locked myself out of my account, I need help to unlock my account please

Resolved! broken phone

How can I sign in to myo2 when my phone is broke and I can't receive a code? There isn't an option to input another number

Resolved! Switch up on 14 day return

Just a quick one does the 90 day switch up period restart if you do 14 day return

Is this bogus

Hi, it's O2. We need to do a quick security check on your recent order. Call us on 0800 052 9455 8am–8pm Mon–Fri or 9am–5pm Sat–Sun from your main O2 phone number.The text came from O2UK rather thsn O2 UK and link number doesn't connect directly...di...

Logging in to app

Anyone else have problems logging into the app? It repeatedly sends me into a loop of logging in, getting phone authentication code, logging in again and so on. chatbot no help at all

O2

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