Re: unable to log into account

John1982 · ‎18-02-2021

I seem unable to log into my account. No matter what i do once i input my details and click log in i keep getting @' the site cant be reached'.

I keep getting this on mobile and laptop.

Any ideas how to fix this annoying issue.

MI5 · ‎18-02-2021

@John1982

A few having this issue today it seems.

Which browser are you using?

Edge and Firefox appear to be playing up so might be worth trying Chrome if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

John1982 · ‎18-02-2021

I am using chrome, explorer and andriod on mobile.

All apps are showing the same error.

I had this issue since last night.

MI5 · ‎18-02-2021

@John1982

I'll tag in @TheresaV as she was looking into it earlier......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎19-02-2021

Thanks for the tag @MI5

Hi there @John1982

Sorry you are experiencing this issue. I have forwarded this internally and we are currently looking into this. I will keep you updated on the process.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

TheresaV · ‎19-02-2021

Hi there @John1982

I have sent you a private message to get your details to look into this

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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