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unable to log into account

John1982
Level 1: Joiner
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on ‎18-02-2021 18:28

on ‎18-02-2021 18:28

I seem unable to log into my account. No matter what i do once i input my details and click log in i keep getting @' the site cant be reached'.

I keep getting this on mobile and laptop.

 

Any ideas how to fix this annoying issue.

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MI5
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on ‎18-02-2021 18:31

on ‎18-02-2021 18:31

@John1982 

A few having this issue today it seems.

Which browser are you using?

Edge and Firefox appear to be playing up so might be worth trying Chrome if you can.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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John1982
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on ‎18-02-2021 18:33

on ‎18-02-2021 18:33

I am using chrome, explorer and andriod on mobile.

All apps are showing the same error.

I had this issue since last night.

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MI5
Level 94: Supreme
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on ‎18-02-2021 18:37

on ‎18-02-2021 18:37

@John1982 

I'll tag in @TheresaV as she was looking into it earlier......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TheresaV
Former Staff
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on ‎19-02-2021 09:10

on ‎19-02-2021 09:10

Thanks for the tag @MI5 

 

Hi there @John1982 slight_smile

 

Sorry you are experiencing this issue. I have forwarded this internally and we are currently looking into this. I will keep you updated on the process.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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TheresaV
Former Staff
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on ‎19-02-2021 11:59

on ‎19-02-2021 11:59

Hi there @John1982 

 

I have sent you a private message to get your details to look into this slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

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