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BernG
Level 1: Joiner
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on ‎04-10-2023 12:08

on ‎04-10-2023 12:08

I ordered a new phone for click & collect yesterday, and the paperwork says it will be available today. I have not heard anything. How can I track when it will be in.

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MI5
Level 94: Supreme
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‎04-10-2023 12:18 - edited ‎04-10-2023 12:18

‎04-10-2023 12:18 - edited ‎04-10-2023 12:18

@BernG 

You should receive a dispatch email from O2 with details.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
Level 94: Supreme
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on ‎04-10-2023 12:17

on ‎04-10-2023 12:17

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you
 
See links below
 
Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
  • 152472 Posts
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Registered:

‎04-10-2023 12:18 - edited ‎04-10-2023 12:18

‎04-10-2023 12:18 - edited ‎04-10-2023 12:18

@BernG 

You should receive a dispatch email from O2 with details.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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