on 18-11-2024 13:58
i would like to swap to eSim from the plastic sim card
please advise how this can be issued
on 18-11-2024 14:02
Easiest and lest stressful is going instore where they will swap you over
You can order from customer service but they willl disconnect your current sim immediately and you will need to wait for the esim to be pushed to My O2 (however you will have no phone to receive the text needed)
Our advice : unless you really need an esim stick to the physical plastic sim
on 18-11-2024 14:02
on 18-11-2024 14:02
@ParminderG See this guide: eSIM - How to activate - O2 Community
Be aware that there have been many problems on O2 with esims of late, so think carefully before you switch. Unless you absolutely have to have an esim, you're still better off with a plastic sim at the moment.
on 18-11-2024 14:05