product not showing in my o2 account and my o2 app not available to me

[Jordan2911]

i ordered an ipad contract a month ago and signed up for direct debit but my o2 app account isn't available to me still and when i log into o2 with the account that i used to order the ipad, it shows i have no products. i am worried that my direct debit bill will not be paid as my product does not show up in my account. when i opened my ipad i also had no prompt to activate my e-sim, nor is there an e-sim option online for me. is there a way to fix this?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202