problems with log in

[AnneR]

I was moved from Virgin to O2. When I log in to O2 with my email address it says I have no products or services. When I log in with my phone number and a code sent by O2 it shows my plan and the same email address it has just said has no services. I can't access Volt options as it will only show them if I log in with my email address. I had a previous O2 account with the same email address years ago when I had an O2 phone, so perhaps it's trying to use that? But my phone number is clearly linked with the right email address

[Cleoriff]

@AnneR 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Try deleting the app and reinstalling.