price increase

[CJS1]

the text informing of price increase has my tariff as £13 pm it is £9.16

[pgn · Accepted solution]

Nobody here can access your account, @CJS1 - if this page does not help: https://www.o2.co.uk/prices

then you need to reach out to O2, the ways in here Guide: How to find help & contact O2 or use the social Media links just below to get them (trunaround time via Social Media can be up to 3 days, so be persistent).

Good luck!

[Bambino]

@CJS1 The price increase is not specific to O2: 

Mobile mid-contract price hikes in April 2024: What you need to know | MoneySuperMarket

[Enlli]

@Bambino I think the complaint here is not the rise but the fact that a present £9.16 is marked as going up to £13

[Bambino]

Whatever. The OP's post mentioned price increase, @Enlli, hence my reply.

[jonsie]

Apparently the same text was sent to thousands of customers as an example price rise

This should have been followed by a second test pointing to an error

My tariff is £8.00 and I was sent the same as @CJS1 

[pgn]

Feeling left out now 😭😄

[MI5]

I'm still waiting for my "corrected" text.

[Enlli]

Not seen the first one yet. Maybe they have been paused, which could screw up the idea of 30 days notice

[MI5]

Not sure that 30 days notice is required when it's written into the T&C's ??