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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can’t access both phones on account

I have an o2 account and always use the APP to pay mine and my husband’s phones. Now when I log on, my phone isn’t there anymore and I’m faced with this message “We've updated our systems and some mobiles no longer show in your account view The accou...

Virgin/O2 signed me up using the wrong email address. Can’t access my number/bills/account.

Hi, so I signed up to O2 via Virgin Media through the Volt package. The Virgin Media agent unfortunately signed me up using an email that doesn’t belong to me, it’s very close to my email but one character is wrong. Thus, signing in to My O2 account ...

Unable to access My O2

Hello,I purchased an O2 Huawei mobile wi-fi router from my local (now closed) O2 shop six years ago and still pay O2 a monthly direct debit for internet access. I changed my mobile phone provider and phone number a while back and can no longer access...

Cant access my o2 through virgin media

I was forced over to o2 from virgin media way back when it happened. I never however got an email about migrating my account, so now I cant login to my o2 because I should "expect an email", or when I try login with my email and my number, it says nu...

Resolved! Military Discount Code

I received my military discount code, however when I click the link to submit and confirm it, it states there's an error, try again later.

Multi save still not applied to account

Hi, I applied for the multi-save discount when I updated one of my contracts. This was many months ago, but it still has not been applied. I would be grateful if a Forum Team member could help. Thanks.

Resolved! Can’t login to my account

Hello, I can’t access my account. My login details are Definitely correct, the website keeps returning to the “verify by phone” page so I can’t pay my bill

Resolved! Upgrade query

Hi , can someone tell me if I have finished paying for my phone now ? I’m due an upgrade so guessing it’s not far away but just want to know the full details please

Phone call

I had a call from 02 "so she said," an Indian lady on 44 20 8017 0120. asked if everything was ok with service or any problems. I said I had issues when in Ireland, turkey, & Dominican republic that my phone would work, I could text or phone. she sai...

Resolved! Cancelling disney+

My disney + account is still linked through my O2 but i cannot find the option to remove this and therefore delete my disney + account

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