Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Lost my phone

Hi I’m just looking to see if I can get a new sim sent out please?

Resolved! bill

Spoiler (Highlight to read) hi there you have taken my account to a debt collection agency but i dont understand why as i have made the payment that was due can this be explained and resolved plis #a company called moorcroft has contact me about a £1...

Resolved! PAC Code

I am trying to get a PAC code by sending a text saying PAC to 65075. However I keep getting the following response: Hi, it's O2. There's been an issue processing your request, please try again later. Want other options? Personal accounts: go to o2.co...

Address

Hi I want to add my address and I need a pdf statement sent to my email with my address on it

My account

I cannot log into my o2 account on the app and when I log in on internet browser it does not show me my bill or useage

Resolved! cancel plan

i want to cancel my plan and get a pac code

Resolved! Replace of sim card

Hi I have lost my SIM card can you replace me the SIM card with same number *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

my 02 app has never worked and now my phone is no longer working I'm wanting to sort this

My 02 app has never worked it says it has never been activated now my contract has ran out I can't sign in to my 02 to sort this and I need a phone that works.

Resolved! Age restriction

Remove age restriction please

Can’t use SIM for the code given

Hello, I live abroad and have an outstanding bill to pay. When I enter my sim into my phone to get the code to log in to my O2 to pay my bill, I get no signal so therefore don’t get the message delivered for the code any chance it can be changed to e...

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