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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cannot access my 02 on app

Am unable to access my account

Resolved! Closed account not deleted

Even though I left O2 last year, my derails are still on the O2 website. How do I get them deleted?

Can’t get on my o2 app

Can’t access my o2 app trying pay bill

Resolved! Airtime charges

Airtime charges outside your plan £66.60I need an quick explanation, please!!

Can't log into app

Can't long into app, say as a new customer it can take up to 48 hours, however, it's been a couple of months

Resolved! Travelling to Iceland can I use my allowances there

Hi I am travelling to Ieland shortly. Can i use my allowances there?

My 02 log in

I have a monthly contract and am unable to log into my o2 it just takes my round in circles. If I do the app it says something went wrong please wait 48 hours if you are new to 02 (which am not) or click here for support. When I click it takes me to ...

Resolved! Contract

I wish to cancel my contract

Device payments

Av recently paid off my device plan but I have an iwatch but it’s not letting me pay anything to the device payment part did I pay that off when I paid off my iPhone device ?? Am a bit confused 﫤

Resolved! Disney

Why am I paying for Disney plus I never ordered it or watched it

O2

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