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Holidaybob
Level 1: Joiner
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on ‎31-05-2023 13:58

on ‎31-05-2023 13:58

I cannot login to myo2 on my Phone (Samsung A510) just get the message 403 Forbidden. any ideas why.

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pgn
Level 77: Grand Master
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‎31-05-2023 19:25 - edited ‎31-05-2023 19:25

‎31-05-2023 19:25 - edited ‎31-05-2023 19:25

Is your data enabled and working? Or do you have access to WiFi that is reliable? 

Is it MyO2 app or the web version of MyO2? If both are affected, you may be being migrated to new backend billing system 360, and will need to wait until that is done (can take up to 24hrs), @Holidaybob - https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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Holidaybob
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on ‎01-06-2023 08:43

on ‎01-06-2023 08:43

the problem seems to have solved itself

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