logging in to my account

[DebraB31]

Good evening

I am in a head spin with the log in.

I currently have an account with o2 on a sim only which was included in a recent upgrade on my Virgin Media account but I don't use it as I already have a contract with Virgin Media with 2 mobile no's attached to it

I am wanting to upgrade for the mobile no. [Removed] as the contract with Virgin has now come to an end but every time I try an log in to my o2 account it brings up the number for the o2 sim account which is under my Virgin Media e-mail which is currently locked due to someone hacking my account and locking me out my my account.

Please could you e-mail me at [Removed] with new log in details for the account which has mobile numbers [Removed] and [Removed] attached to it. The log user name is [Removed]

Many Thanks

Debra Byrne

[Bambino]

@DebraB31 This is not O2. This is a public customer community and you've given your personal information to the world. If you don't remove it you run the risk of being spammed or getting scammed. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your numbers and personal details.

You need to speak to customer service in the morning to resolve your issues..
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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