contacting 02 by email

[ShirlR]

I am trying to contact 02 by email - this is almost impossible.

I have a query and would like an immediate answer.

I received a message (from 02?) saying there was a problem with my latest bill.

I assume that it was a spam message and checked online and my last bill had been paid ok.

However, I would like to try and get in touch with someone, online, without having to visit the 02 shop at Brent Cross, which is always very busy.

Is there a simple way of emailing a message to 02?

[MI5 · Accepted solution]

@ShirlR 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

There is no email contact, but If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.