Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! fraud on my o2 account

i contacted o2 today to tell them that i have been scammed. they said change my password and question which i did. they said there had been no activity on the account and to keep check on it. i later found someone had ordered a phone and other access...

Resolved! Order, & Myo2 Acitivation

Hey, I ordered my new phone on.. Monday night. Payment was taken from my account and got the email a few hours later saying everything was full steam ahead on o2’s end! Two days later I’m still waiting for an update on delivery progress and am still ...

Resolved! Over 18

I want to get over 18 content how do I do this

Spinning wheel by 4G sign on iPhone SE (2nd gen)

I am getting a spinning wheel by the 4G symbol at the top of my screen quite often. It appears that my phone is not receiving data from the network in this time. I’ve ported over from Virgin.

Resolved! Contract summary

I've been sent through a contract summary because i was looking to upgrade, the deal i selected to upgrade to mentions use of my tariff in Europe, USA and Australia, however on my contract summary i have been sent it states the below: - 75GB UK data ...

Resolved! Number not ported over

Hi, I got a new phone in Saturday and the number still hasn’t ported over, I have tried turning the phone on and off several times but the number hasn’t changed. Can anyone help? Need my number to be working, thanks.

Resolved! Phone still trying to connect to Virgin Wifi

I ported over from Virgin recently. My phone is still trying to connect to Virgin wifi when in it and about and in getting an error message pop up saying that I’ve not got the correct Virgin wifi password. How do I stop it from trying to connect to i...

Resolved! Would like to change the name on my account

Would like to change the name on my account from my mums name to my name

Resolved! Receiving Calls from the UK When Abroad

I have an O2 Pay-As-You-Go sim. Currently I’m in Singapore and will be for the foreseeable future. Every two weeks, I receive a 10-minute call from the UK for which I am charged £20. Does O2 offer a bolt on or a contract that would reduce my bills?

Resolved! Impossible to contact o2

It is completely impossible to reach O2 by phone - it always ends saying "bye" and hanging up. There is no live chat option available on the website. The customer service is beyond appalling.

O2

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