Solved: cancelling existing sim only O2 contract and start...

PamG · ‎19-07-2022

My husband's current sim only O2 contract is about to end in a couple of weeks, but we have access to a new sim only contract with O2 via our renewed Virgin Media contract.
My question:
How do we cancel the existing contract and use the new sim with his old number? It might be complicated by the fact that the VM contract and new sim are in my name. TIA

MI5 · ‎19-07-2022

@PamG

No matter what name the sim is in.

Just request the number is migrated to the new sim.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-07-2022

@PamG

No matter what name the sim is in.

Just request the number is migrated to the new sim.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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