Hi I’m unable to pay my bill this month due to financial difficulties can o2 help

[Franci64]

Hi I’m unable to pay my bill this month due to financial difficulties can o2 help me out 

[TallTrees · Accepted solution]

Hi there @Franci64 

Welcome to the O2 Community.

Contact here:

PAYMENT MANAGEMENT
You need to speak to payment management,

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[gmarkj]

You will need to get in touch with the payment management team @Franci64.

You can either call them on their direct number - 0800 902 0217 - which you can call using Skype (as it is an 0800 number) or try messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Some help on using Skype:

Guide: A Guide to Skype 

[madasaf1sh]

Just to add @Franci64 

o2 may suspend or restrict your services, depending on how far behind you are on payments..

It might also be worth contacting the Citizens Advice, or Stepchange and seeking professional advice with your financial difficulties. 

Hope you get some help.