breakdown of final bill amount

[AC_1050215678]

I already left O2 and got the email about payment, I guess it is the final bill. but I cannot find the breakdown of payment amount due to that email just a summary information, that amount is higher than usual, so I have to check it. Now I sign in to My O2 and cannot see anything about my bill, so frustrated...
Another, I already cut the direct debit, is O2 providing another payment method to previously client?

[MI5 · Accepted solution]

@AC_1050215678 

You're advised to leave the DD in place until the final bill is paid.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Airtime & Device Plans)