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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to find order on myo2

I have an email with an order number. However, when I try check myo2 there is nothing there. I tried ringing o2 but the automated service did not have an option for issues with orders and then it gave me advice and hung up.

My O2 App

Just updated the app today on my android phone and now I dont have the option to sign in with my fingerprint. Anyone else with same issue?

Someone using my old phone but receiving my current text messages?

My mum in law is using my old iphone 5 with a new number for last few months on a differnet network. But she has started recieving my current text messages on her phone why is this happening and how???

Resolved! Change home address

Hello I would like to change my home address

Resolved! my o2%20app%20usage%20data%20is%20for%20the%20wrong%20account

I have two accounts. One PAYG the other PM. The My o2 App on the pay monthly phone only returns the detail for the PAYG account. how can I get usage for the PM account?

Unable to redeem my 'extra'

Have just upgraded to a sim only deal and chose Cafeyn option for my 'extra'. When I try to redeem, I'm prompted to activate the Cafeyn account through Facebook account (which I don't have) or through email and password. Presumably this is the passwo...

Changing DOB on account..

Does anyone know how I go about changing the date of birth that O2 is using to report to credit reference agencies.?

O2 refresh

Hi all, on my O2 it says I'm eligible to upgrade to O2 refresh and it says "we will pay your contract off", but then in the terms and conditions it says I would have to pay a one off payment of the rest of the amount on my contract.. Can someone tell...

Return case as cancelled upgrade

Hi, I cancelled an upgrade and need to return the protectice case I ordered. I don't have a printer at home to print anything out. What to do you advcie please?

Resolved! Time to port out

Hey folks as my contract is ending and I'm lossing my 30% discount it time to move back to giffgaff and use some of the credit I have waiting for me.I will be porting out however I need some advice.I took out my contract on 16/07/2018 so I would have...

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