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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My o2 app on family savings different device

Hi we have been having issues with this a lot and I need someone to walk us through how to sort it. I have 2 of my own devices on my o2 which are linked to my app, my GF got out a sim only on the family savings using her own details. How does she get...

Sony promotion

Hi. Was just wondering if there is anyone who can help me. Bought Sony Xperia 5 and there was that promo that U could get Sony TV as a gift. Waited needed 14 days to claim it but now I can't find where to do itThanks

edma

hello how Im can order sim card with 5G? But want be mine old number.

Free unlimited minutes not working

Hello, I have been given free UK unlimited calling minutes until the end of this month. However when I try to make calls they do not go through, so I do not have access to these minutes. Would you be able to assist with this? Thanks!

O2 App not showing data update

My data usage is not updating on the app, and it won’t allow me to remove a Bolt On

Linking child’s account to parent account

My sons has an account which I pay for as he’s only 12. I want to put his account under mine so I can keep an eye on his data usage. How do I this?

Change name on account

How do I change names on the account

Deposit

Is there any way I can get my phone deposit back since it’s past the 3 months of paying it during these times?

Resolved! How do I cancel an upgrade

I have recently upgraded and now wish to cancel but I can't find a place to do this. Dies anyone know. Thanks in advance.

Spend cap

Is it possible to increase my spend cap at this time? There is no live chat option and o2 are only taking urgent calls.

O2

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