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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I want to settle my device plan online

Phone has broken - I want to settle the device plan on line and not by calling O2. When calling O2 they revert you back to using MyO2 on line. I need to settle the balance to order a new phone

Retrieve old numbers

Hi, I had a second line on my contract that I cancelled in February. The person who was using the second phone line decided they wanted to switch network providers. On behalf of the other person, I was wondering if numbers from the second phone could...

Text not delivering for radio competition

Hello, good day! Having a few queries with texting today. There´s a national radio competition currently ongoing, theres a number you have to text and a word for a chance to win. I´ve done it a few times in the last few weeks with no issues, I know i...

My02 Sign in Issue

Hi. I sign in and it says my name at the top right, I show a screenshot but seems I can't, but then I click on my02 it says I still need to sign in even though I am already am. Will this be because I need to wait till the product arrives, before it c...

Resolved! Leaving O2

Can someone please help me!!! I’m going insane!! I’m being sent round in bloody circles between the website and app and all I’m trying to do is cancel payments as my contract has finished and they’re still bloody charging me!! You click on leaving O2...

Changed tariff - need data now

I've just moved into a new build and getting broadband is proving difficult. This means I'm stuck to using mobile data and hot spotting to my laptop for work.I only have 15GB of data which is usually enough but sadly not right now. I've changed my ta...

ADDING NHS DOSCOUNT

The O2 Refresh device associated with this number isn’t currently eligible for an O2 Open discount: Samsung Galaxy S20 Ultra 5G 128GB. How do I solve this issue. It's not allowing me to add nhs discount.

My O2 access on different phones

I am the account holder for mine and my son's O2 accounts. However, only I am able to have the My O2 app.Is there a way my son can also have the My O2 app? Same question for Priority.

Changing my account name

I need to change my account name quite urgently. I've rang the 202 5 times now and each time she sends me through a maze of questions and then spits me out at the end and hanges up before i can speak to anyone. How do I change my name if on the phone...

Account details error

Hi all. Newbie here, although been with O2 a few years now.My question concerns the my O2 app, which I access on my pixel 3xl.I have my personal Gmail account registered with O2 for billing and everything else, and I get correspondence from O2 to tha...

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