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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8815 Views
  • 1 replies
  • 1 kudos

Sony promotion

Hi. Was just wondering if there is anyone who can help me. Bought Sony Xperia 5 and there was that promo that U could get Sony TV as a gift. Waited needed 14 days to claim it but now I can't find where to do itThanks

Aivars by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

edma

hello how Im can order sim card with 5G? But want be mine old number.

edma by Level 1: Joiner
  • 502 Views
  • 2 replies
  • 0 kudos

Free unlimited minutes not working

Hello, I have been given free UK unlimited calling minutes until the end of this month. However when I try to make calls they do not go through, so I do not have access to these minutes. Would you be able to assist with this? Thanks!

JN13 by Level 1: Joiner
  • 1193 Views
  • 6 replies
  • 0 kudos

O2 App not showing data update

My data usage is not updating on the app, and it won’t allow me to remove a Bolt On

Enid-P by Level 1: Joiner
  • 979 Views
  • 3 replies
  • 0 kudos

Linking child’s account to parent account

My sons has an account which I pay for as he’s only 12. I want to put his account under mine so I can keep an eye on his data usage. How do I this?

Gina1 by Level 1: Joiner
  • 1140 Views
  • 4 replies
  • 0 kudos

Deposit

Is there any way I can get my phone deposit back since it’s past the 3 months of paying it during these times?

Adam8 by Level 1: Joiner
  • 607 Views
  • 4 replies
  • 0 kudos

Resolved! How do I cancel an upgrade

I have recently upgraded and now wish to cancel but I can't find a place to do this. Dies anyone know. Thanks in advance.

AET by Level 1: Joiner
  • 6346 Views
  • 15 replies
  • 0 kudos

Spend cap

Is it possible to increase my spend cap at this time? There is no live chat option and o2 are only taking urgent calls.

zoerodg by Level 1: Joiner
  • 468 Views
  • 2 replies
  • 0 kudos

wrong details

HiI changed from payg to pay monthly and ported my number and it looks like the sales person registered the new pay monthly one with wrong email address so can’t verify or see any emails. I’ve tried to change it but says the correct email is associat...

Litlwelsh by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos