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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Recent Charges/Usage no longer an option since My02 changed

Can someone tell me how to access recent usage/charges as I can no longer see the option since My02 website has changed - I would have to wait until my next bill to see current usage i.e numbers called/messages etc.

Resolved! Contract end

Hi dear sir ma’am I want close my contract if is possible

Resolved! Cash back and earpods

I got new phone and contract with yourselves. It came with a promotion of £100 cash back and earpods. Can you advice how to claim this promotion. Mobile: (REMOVED) Thank you

Resolved! Cancel a phone on my account

I currently have 2 phones on one account and wish to cancel one of them but keep account open for other phone

Resolved! VAT Invoice

I need a VAT invoice for bills

Resolved! **URGENT ACTION NEEDED* - VICTIM OF FRAUD

**URGENT ACTION NEEDED** - VICTIM OF FRAUD Dear O2, I have been a victim of fraud on my O2 account. On Sunday 2nd July 2023, I received a call from an unknown number asking if had recently placed an order for an iPhone 14 Pro Max on a 3-year contract...

Resolved! Credit agreement

How can I view my virgin credit agreement to know when I have paid off loan for handset .??

My o2 isn’t available

My o2 login was working until recently and now tells me it’s unavailable. What should I do?

Roaming charges

I live abroad most of the time and have my default phone line and data set for the foreign sim. When I travel back to uk, like I did in November and for Xmas, I switch to the O2 sim when I land at Manchester airport. Why would my most recent two mont...

Resolved! Lost sim

I travelled and seemed to have misplaced my sim card. Do I have to pay for a replacement sim?And how long will it take to arrive?

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