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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't access My O2 after switching from personal contract to business

Hello I switched my contract from personal to business around a year ago. Keeping the same number in the process. Since then, I haven't been able to login into my account because it says the number is already in use by another account. I have called ...

Resolved! Access to my account

Following a case of fraud (which is now resolved) I obtained a new number with a new provider. I now need to close my old O2 account but I can't access it because the fraudster changed my password and other details. I have tried using my old sim with...

Query on account

I have been charged 10.74 for iTunes subscription which I did not sanction

Cancel contract

Hello, I have moved out of the UK for the past year and I have been paying my contract but I now need to cancel it as I am not going to use my UK numbers anymore. How can I cancel my O2 contract? Thank you.

Incorrect billing

Dear O2 Customer Service,I am writing to express my frustration regarding an ongoing billing issue. Despite speaking with three different colleagues who assured me that I would not be charged for the faulty bolt-on service and that I would receive a ...

o2 home land line and broadband

can i get home land line and broadband from o2

Data connection very slow for the past few months

I've been an O2 user for the past 5 years but since the past 5-6 months my connection speeds have been extremely slow. This is the case indoor and outdoors. I never switched to cheaper plans with other providers because of the good service I've had i...

Name Change

I need to change the name on my account, I do not have any of the following: Marriage CertificateCivil partnership CertificateDeed poll CertificateRe-issued birth certificate (Only Scotland)How do I change this on my account?

switch to O2 but not my old phone No.

Hello, I switched to O2 from 3 and want to keep my old number. I provided PAC code when I switched. However, the number changed to other when I recepted SIM card. Please let me know how I can get my old number. My PAC code : [Removed] Thank you

My Order

Can you please advise when I will be getting my new phone that I ordered? I recently placed an order on the Google Pixel Pro 9 and I was hoping that I could get an approximate delivery date? I spoke to someone at o2 on the 22nd of August and they tol...

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