My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Unable to access account

An employee set up a family and friends account adding 3 of my phones (employees) and her own + an ipad for herself. I pay for all items, stupidly I did not know I was paying for hers. She has left my employment and is refusing to answer my calls etc...

RC1950 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Rolling plan

Hi, I have just clicked on a link that said I could re-new my rolling plan as I have run out of data. I have topped upmy phone but it is saying it won’t start till 28th? The reason I topped up was so I get the plan to start today.Thanks Debbie

Bird by Level 1: Joiner
  • 2 replies
  • 0 kudos

Order a phone

Hii yeah I recent order a phone but they say first we need your credit check it’s almost a week they didn’t reply me so what should I do

Vodafone by Level 1: Joiner
  • 1 replies
  • 0 kudos

02 account Billing

I have three numbers on my 02 account but can only access one account bill. Please advise

SueC1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I can log in on my computer to My O2 with my username and password with no trouble at all but cannot do so on the app on my mobile phone! Why and how to rectify?

PF63 by Level 1: Joiner
  • 2 replies
  • 0 kudos


i have arrived in Cape Verde and had previously always had the travel bolt on within my account.on arrival i discovered for whatever reason it is no longer on my account and now i am unable to purchase the travel bolt on for Zone 2.please help

Brouxie by Level 1: Joiner
  • 1 replies
  • 0 kudos

About Billing

Hello, recenly, I swith my network to O2. I have been extra charge in this month bill. This is not fare. Because, This is not charges information in my current contract. please, remove this extra chrages, Thank you

bill24 by Level 1: Joiner
  • 2 replies
  • 0 kudos