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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2104 Views
  • 1 replies
  • 1 kudos

Resolved! Contract phone

AV got a cantract phone and everytime I phone someone it cuts off most the time and have to phone back

Andrew24 by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim card

Hello, I lost my sim card , ı need new sim cardCould you please send us inform ? thank you

Ozden by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos

Resolved! Link account

How do I link both of my accounts together  

Kerry12 by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos

Resolved! Editing

How do I remove a duplicated number from My O2?

Resolved! Cannot change tariff

Good Morning, I've been waiting until I can change my tariff but its been over a year now and I still cannot change it as no options appear. The options I'm looking for is SIM only and they show as blank. Contract name is: O2 Sim Only Unlimited 30D 6...

Resolved! bolt ons

I want to take the bolts ons off my mobile phone  Please

PS3 by Level 1: Joiner
  • 91 Views
  • 2 replies
  • 0 kudos

Resolved! sim card lost

I lost my sim card in tunisia a few days ago..and I haven't found it yet..this sim card had to be paid monthly..I'm in tunisian now and I can't order a new sim card..currently I'm using the sim card of lyca moble that I have in reserve. I will give i...

musti1 by Level 1: Joiner
  • 144 Views
  • 4 replies
  • 0 kudos

Resolved! Scam

Suspect scammer. +447305068589 Received a text saying my payment had failed. O2: The payment for your plan has failed, to continue using our services please update your billing information at:

Pulsar1 by Level 1: Joiner
  • 200 Views
  • 2 replies
  • 0 kudos

Resolved! Phone/package

Hi, My current O2 24month package (Iphone XR 64GB Memory, Unlimited texts & calls with 60GB data) has just concluded. Would it be possible to keep my handset and just continue with the above on a reduced bill? If you could send me some quotes I'd app...

ILLS93 by Level 1: Joiner
  • 92 Views
  • 2 replies
  • 0 kudos

Week 3 and counting without a phone number...

I called O2 on 2nd December to cancel my phone contract. I was cut off almost immediately from any 'my O2 help'. I haven't been able to use my phone for calls or texts for 3 weeks now. I called on 16th and 31st December and was told you had started t...

McGez13 by Level 1: Joiner
  • 152 Views
  • 4 replies
  • 0 kudos