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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8182 Views
  • 1 replies
  • 1 kudos

Security login text

I am unable to login to myo2 on my android mobile phone. I keep requesting the security sms but not receiving them. I can send and receive all other SMS. My number is ***********. This has happened since I put my sim into a different device as my old...

Tedtheted by • Level 1: Joiner
  • 260 Views
  • 2 replies
  • 0 kudos

Billing

I want to inform you that I received an email yesterday regarding an outstanding payment as a final bill, which pertains to the airtime bill of £7.90. The email cited the account number as *********. I regret to inform you that I have been unable to ...

Request for Information to Pay Outstanding Balance

Dear O2 Customer Service, I hope this message finds you well. I am writing to request information regarding the outstanding balance on my O2 account associated with the email address **Personal info**. I have been informed that there is a balance of ...

Jbalbin97 by • Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

No sim

I cannot make or receive calls and have the message no sim. Can you help please.

Switch up

I haven't received a box to post back my phone for the switch up. 

StephMac by • Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Resolved! my charges

hi I topped up my o2 PAYG sim with £20 2 days ago i have only sent texts and maybe 2 very short calls calls to a 3 mobilewhy is my credit now £6.77p

martin327 by • Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Termination of contract

Hello, I have left the UK for Latvia and I no longer need your service, what should I do so that I don't have to pay more? thank you!!!!

11LV by • Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Sercurity text code

ive changed my password word successfully but waiting for my text code a few times now its been 30mins

End of contract

Dear O2, I hope you can help me with a little issue because I don't understand the situation. I have resigned and put the end to my contract with you since I was moving houses, I got the STAC code that was supposed to expire on 06/08/2024, but now I ...

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