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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

esim

I have just transferred all my data to my new iPhone and erased my old one. However, it could not transfer my phone number to my new phone. How do I install my esim? I do not have a QR code. At the moment I have just transferred my physical SIM onto ...

Text with code not coming through

Had reset my password and said it had sent me a code but nothing coming through

Bill Payment

I paid my bill of £13.34p on the 18th June 2024 and can prove it. O2 has gone very silent over the past week - have you found my payment yet. Please advise

login

I cant login to my account as I have lost my phone and o2 want to send text for confirmation it is me

SIM only tariff

I pay £21.36 for SIM only 5GB data, unlimited UK calls, unlimited UK texts. I've seen I could move to https://www.lebara.co.uk/en/msm/p/441174 and pay <£5 per month with a contract that rolls monthly. Please can somone who knows about these things ex...

Password

I’m trying to reset my password your o2 is not sending me any emails to rest my password been 3 months I’ve been trying this is a joke

Resetting passwords

I’m trying to reset my password I have requested the amount of email I’ve sent to reset my password 3 months I’m still waiting email to reset my account this is a joke

why am I pying O2when I haven't used O2 since April 2024

I cancelled my O2 mobile phone provider in April or May 2024 to move to another provider. Can you please advise why I am still being billed for a service I am not using?

Sim swap

Trying to swap my number over to new sim and it won’t allow me to do so

getting into account

My phone is broken and can't be repaired so I need to upgrade but I can't get into my account without it trying to text me a pin to the broken phone. Ive tried using one of my email addresses and now locked myself out of that

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